FAQs

It’s easy! Simply log into your account to view your order history.

When Will My Order Ship?

It depends on the item. Because orders are custom-made on demand, especially with you in mind, they take a little longer to produce. The average time per item is 2-4 weeks, which includes production and shipping. 

How Do I Track My Package After It Has Been Shipped?

Once your order is shipped, you will receive a Shipment Confirmation email with a tracking confirmation. Use this number to track your package.

Does tyeshiea Ship Internationally?

Yes! Your shipping rate will be calculated upon ordering.

Can I Cancel Or Make Changes To My Order?

We generally process orders within 2 business days, but we’re usually much faster. Unfortunately, once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes.

Can I Exchange An Item I Bought Online To Your Store?

Unfortunately not.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.

How Do I Use A Promo Code?

Add your selections to your shopping bag and continue to checkout. On the right-hand side, click on ‘Have a promo code?’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The amount of your discount will be listed in the ‘Promotions’ line.* Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.

How Do I Use My Gift Card Or Store Credit?

On page 2 of the checkout process, input your gift card code in the box under ‘Have a gift card? Enter it here:’ and click the ‘Apply’ button.

Something I Bought Went On Sale The Next Day - Can I Still Use The Promo Code?

Sorry, promo codes cannot be used on previous purchases. Be sure to join our mailing list for exclusive access to future promotions, events, exciting news, and more.

I Have A Size & Fit Question. How Do I Find This Information?

Check out our Size Guide to find your size, or email us with any specific questions at: info@tyeshiea.com

I Cannot Find The Answers To My Questions, How Do I Reach Customer Service?

Simply email us at info@tyeshiea.com.